Shipping, exchanges and returns
SHIPPING
Peninsula and Portugal
• Orders over 149€: FREE shipping.
• Orders under 149€: Shipping cost: 6,95€.
• Delivery time: 2/3 business days (may take longer during sales, Black Friday, or promotions).
SPECIAL PROMOTION
• Shipping cost: 13€.
• Delivery time: 3/5 business days.
Customs and import duties
• Delivery time: 3/5 business days.
• The shipments includes additional customs and/or import charges in addition to the order amount and shipping costs applied by CHIRIBITA.
• Canary Islands (approx.): 18€ customs fee + 7% IGIC.
• Ceuta and Melilla (approx.): 18€ customs fee + 7% IPSI clothing.
Customs and import duties
• The customer is responsible for covering customs and import charges at the destination.
International
• Please ask the conditions at pedidos@chiribitaoficial.com
CHANGEs
Peninsula and Portugal
Click here to request your first size exchange at no cost.
• First free size exchange: Once we receive the size exchange request for your order, we will proceed with the return shipment of the exchanged item. To facilitate the exchange process, we will ask you to prepare the package with the incorrect size in its corresponding packaging, as it arrived with the original order. If the package is not prepared accordingly, the delivery cannot be made.
SPECIAL PROMOTION
• Please ask the conditions at pedidos@chiribitaoficial.com
SPECIAL PROMOTION
• Please ask the conditions at pedidos@chiribitaoficial.com
SPECIAL PROMOTION
• Please ask the conditions at pedidos@chiribitaoficial.com
SPECIAL PROMOTION
• Please ask the conditions at pedidos@chiribitaoficial.com
SPECIAL PROMOTION
• Please ask the conditions at pedidos@chiribitaoficial.com
For any inquiries, please contact us at pedidos@chiribitaoficial.com.
RETURNs
Peninsula and Portugal
• Please ask the conditions at pedidos@chiribitaoficial.com
International
Before making any return, we recommend that you contact us via email at pedidos@chiribitaoficial.com and explain the reason for the return of the item.
• The customer is responsible for returning the package within 14 calendar days from the receipt of the item, according to Article 71.1 of the Royal Legislative Decree 1/2007. The customer is responsible for covering the return shipping costs.
SPECIAL PROMOTION
• We handle the pickup, but the transportation costs are borne by the customer unless it is our error or there is a defect in the garment (TARA). The transportation costs will be 6,95€, which will be deducted when issuing the refund.
OUTLET SPECIAL SALE
• Returns are not accepted, only size exchanges, model exchanges, or a non-expiring voucher to be redeemed on our website.
• Please ask the conditions at pedidos@chiribitaoficial.com
Items that are NOT eligible for exchanges or returns:
• Accessories, custom-made items, or items with alterations.
• Gift vouchers cannot be returned, but a store voucher will be issued.
REFUNDs
• Please ask the conditions at pedidos@chiribitaoficial.com
